Your TV is more than likely tuned to air and not cable; set your TV to tune cable. This is normally found in menu, all televisions are different. You would now need to auto tune (automatic programming, also found in menu).
Call the office. Moving a television from one location to another usually requires some form of rewiring. Rewiring is not just running wires but also balancing the signal to make sure you receive a high signal quality.
Call the office. That is illegal and it might interfere with the quality of service you receive. We will not mention how we receive the information, the technicians won’t know, but we’ll take care of it.
Come into the office and request a voluntary disconnection so you are not billed.
Disconnections begin the 16th of the month for the previous month in arrears.
Bills are available the 15th of every month, and payments are to be made at the ending of that month. Customers are given a two weeks grace period after the ending of the month to pay the bill.
All arrears, the current month, and a reconnection fee must be paid in order to be reconnected.
Yes, our hotline number is 224-4400.
No, you do not have to pay a new installation fee. You will only need to pay a transfer fee.
You have the option of either coming in personally or sending someone with an authorization letter signed by the account holder.
We accept all methods of payment including cash, check, debit cards, and credit cards.
We ask that the account holder or an authorized party on the account be home during the installation process to ensure that reception is clear, that all additional outlets are properly located, and that the installation is completed to your satisfaction. Also, when the work is done the technician will present a work order that requires an adult’s signature.
It means you have credit in your account.
Most installations are done on the same day and definitely within 24 hours.