What can I do to move my television to another location in my home?
Call the office. Moving a television from one location to another usually requires some form of rewiring. Rewiring is not just running wires but also balancing the signal to make sure you receive a high quality signal.
Why do my channels keep breaking up or not showing clearly?
Channels sometimes breaks up or don’t show clearly when you are receiving too little or too much signal or may be a loose connection in your home. Check for loose connections and if problem persist, a technician will visit to balance the signal.
If I need a temporary disconnection for whatever reason, and would like to place my cable on hold, what are the procedures?
Come into the office and request a voluntary disconnection so you are not billed.
When do disconnections commence?
Disconnections begin the 1st to the 15th of the month for the previous month in arrears.
When is my monthly bill available and when is my payment due?
Bills are available the 1st of every month, and payments are to be made by the ending of that month. Customers are given a two weeks grace period after the ending of the month to pay the bill.
If disconnected because of an outstanding balance, what are the procedures for reconnection?
All arrears, the current month, and a reconnection fee must be paid in order to be reconnected.
Is there a number that I can call on weekends or holidays?
Yes, our toll-free number is 0-800-CABLE-TV
If I transfer my service to a new location within Central TV & Internet’s network, will I have to pay a new installation fee?
No, you do not have to pay a new installation fee. You will only need to pay a transfer fee.
Can I send someone to request for a disconnection or do I have to come into the office personally?
You have the option of either coming in personally or sending someone with an authorization letter signed by the account holder.
What payment method does Central TV & Internet accept?
We accept all methods of payment including cash, check, debit cards, and credit cards.
Why do I have to be home when a technician comes to install my cable?
We ask that the account holder or an authorized party on the account be home during the installation process to ensure that reception is clear, that all additional outlets are properly located, and that the installation is completed to your satisfaction. Also, when the work is done the technician will present a work order that requires an adult’s signature.
What does a negative figure mean on my statement?
It means you have credit in your account.
How long will it take to install my cable service?
Most installations are done on the same day and definitely within 48 hours.